Information Technology
About Information Technology
UFA Information Technology (IT) supports the mission of the organization by providing expert and comprehensive information technology and communications support to field personnel and administration. This enables them to save lives, protect property and strengthen community relationships. We provide this support in a professional and fiscally responsible manner. This includes, but is not limited to:
- End-user desktop support
- Server support
- Software support
- Special projects
- Security monitoring and design
- Network connectivity and administration
- Communications support, including radios and peripherals
- Hardware installation and connectivity for all apparatus in the field
Division Leader
Business Technology & Intelligence Manager
Casey Bowden
Organizational Structure
FY22/23 Accomplishments
- Replace firewalls and internet routers at all UFA facilities to maintain security and upgrade monitoring capability against cyberattacks
- Replace department-wide WiFi system to eliminate outdated hardware and provide better connectivity for end-user devices
- Replace core network switches to eliminate outdated hardware
- Move IT and Communications systems to new fire station 125 when construction is completed and ensure technology needs are met
- Continue project to replace batteries on firefighter two-way radios to improve radio performance and increase battery life
- Avaya desk phone system upgrade to allow for sustained maintenance.
FY23/24 Action Items
- IT Transformation
- Implementation of Information Technology Service Management (ITSM)
- Align Information Technology Policy with all 18 CIS Controls
- Increase Business Continue agility
- New handheld radio programming and distribution
