Emergency Operations

About Emergency Operations

Emergency Operations provides emergency response services to over 430,000 residents who live in the communities of Alta, Brighton, Copperton, Cottonwood Heights, Eagle Mountain, Emigration Canyon, Herriman, Holladay, Kearns, Magna, Midvale, Millcreek, Riverton, unincorporated Salt Lake County, Taylorsville, and White City. The operations response area covers over 550 square miles. Firefighters, divided into three operational battalions, respond from 24 fire stations, and staff 24 heavy fire apparatus and 14 ambulances.

Our fire service members provide the full range of emergency response services which include fire suppression and rescue, basic (Emergency Medical Technicians/EMT) and advanced life support (Paramedics), ambulance transport, technical and specialized rescue services, hazardous materials response, water rescue, and wildland fire response. Operations members responded on 31,226 incidents in 2020, representing a ten percent increase over 2019.

Division Leaders

Organizational Structure

FY22/23 Accomplishments

• Maintained minimum daily staffing of 123 on-duty (113 full-time) while dealing with staffing impacts of increased overtime and paramedic staffing concerns
• ESO and MDT implementation April/May 2022
• Supported three USAR deployments in IST support roles 
• Kentucky Flooding, deployed two personnel July 28 – August 11, 2022
• Tropical Cyclone Fiona – Puerto Rico, deployed two personnel September 17-24, 2022
• Hurricane Ian – Florida, deployed five personnel September 25 – October 12, 2022
• Continued progress on fitness standard implementation
• Continued development of operational guidelines and procedures
• Delivered Captain Boot Camp to 19 participants and assisted with the captain’s promotional process establishing a promotional registry with 28 candidates
• Delivered Battalion Chief Bootcamp to employees looking to test into the Battalion Chief Rank (Goal 4)
• Delivered Mind Shield training to over 100 employees in March 2022
• Participated in new hire process with 306 testing, 92 interviewed, and 33 hired
• Participated in delivery of Heavy Rescue School and Heavy Rescue promotional process involving six candidates
• Finalize Standards of Cover (SOC) in March 2023
• Establishment of a workgroup that evaluated and recommended reorganization of our Hazmat Team. Reorganization occurred on January 1, 2023

FY23/24 Action Items

• Continue evaluating the right configuration of resources to effectively solve the problems identified in the SOC
• Adopt and work towards achieving benchmarks for call processing and turnout time
• Improve system performance by reviewing staffing and apparatus positioning
• Collaborate with Fire Training to establish truck training and formal school
• Deliver UFA Heavy Rescue Technician course in June 2024
• Establish regional fire and medical protocols that allow Salt Lake Valley to perform critical assignments in a consistent and effective manner
• Collaborate with partner agencies to improve response on automatic aid incidents